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Effective September 21, 2026. These terms apply to ColdFront Health equipment rentals and purchases. Your approved quote identifies the items, dates, fulfillment arrangements and charges for your order. A request alone does not reserve equipment or take payment.

Confirmation and payment

Your checkout identifies the requested rental duration and total. For a lead checkout, we collect your details before payment and then personally confirm equipment availability, wrap configuration and delivery arrangements. Requested dates are not a guaranteed booking until confirmed. If we cannot fulfill the agreed arrangements, you may cancel for a full refund before dispatch. A quote expires at the time shown. Payment and the final arrangements must be confirmed before dispatch. There is no automatic rental renewal or recurring subscription.

Rental periods and what is included

The current rental options and complete price appear during booking before payment. Local rental prices include delivery, setup, pickup and applicable sales tax. Previously agreed customer-specific offers retain their original terms. Each rental includes the NICE1 system, hose, power supply, carry bag and one new therapy wrap in the confirmed configuration. The wrap is for your use and stays with you. Return the system and reusable accessories.

You may request custom dates up to 90 days. Your booking identifies how your requested dates are billed. Four weeks means 28 days, rather than a calendar month. Existing confirmed bookings retain their agreed price. Availability and the complete price are confirmed in your quote before payment.

Your quote states the rental start and return dates. Contact us promptly if delivery is delayed so we can correct the dates or arrange a cancellation. Extensions require availability and a separately accepted price, which may differ from the initial custom-date estimate; do not keep equipment beyond the agreed return date without contacting us.

Delivery and returns

Collection and return at an agreed handoff appointment has no transport charge. Confirmed local delivery, setup and pickup are included in the rental price, with no additional local delivery fee. Any ground shipping charge, including a prepaid return label, is shown during booking before payment. Coverage and timing are checked before payment. Expedited service or a destination outside the standard service area needs a separate written quote.

Keep the shipping box and protective packaging. For a shipped rental, hand the packed return to the agreed carrier by the return date and retain the acceptance receipt. For a local rental, be available for the agreed pickup appointment. Contact us if arrangements need to change.

Rental cancellations and equipment problems

You may cancel for a full refund before the equipment is dispatched or handed over. Once dispatched, the booked rental period is not automatically prorated for early return. If equipment arrives damaged, is missing a component, or does not operate properly, stop using it and contact us promptly. We will arrange a remedy, which may include replacement, an adjusted rental period or a refund for service we cannot provide.

A refund does not remove the obligation to return rented equipment. Normal wear is expected. You are responsible for reasonable, documented repair or replacement costs for missing equipment or damage from misuse, excluding ordinary wear and equipment defects. We will review any issue with you before requesting an additional payment; this checkout does not authorize an undisclosed damage charge.

Purchasing a system or wrap

Purchase requests are subject to supplier confirmation. We identify the expected dispatch date before payment. NICE1 systems purchased from ColdFront require a clinician order before approval. Wrap purchases do not include a therapy machine.

You may cancel a purchase for a full refund before supplier dispatch. If the promised shipment date changes, we will ask whether you want to accept the revised date or cancel for a refund. Contact us before sending a purchase back. Return requests must be started within 30 calendar days of delivery; products must be unused and like new, with seals intact, original packaging and all accessories. Used or opened patient-contact wraps cannot be returned for a change of mind.

Approved returns require return authorization and inspection. Original shipping is not refunded for a change-of-mind return, and you pay return shipping. ColdFront does not add a restocking fee. These deductions do not apply when we shipped the wrong item or must remedy a defective item. We initiate an approved refund to the original payment method within 10 business days of inspection; your bank’s posting time may vary.

Manufacturer warranty claims follow NICE’s return and warranty policy. Contact ColdFront for help coordinating a claim. Your applicable consumer rights remain unchanged.

Clinical direction and coverage

Use the device only as directed by your treating clinician and the manufacturer. Self-pay inquiries do not require insurance authorization. We confirm the clinical requirements for your order before fulfillment. ColdFront’s equipment service does not provide medical care or promise a particular recovery outcome.

Coverage inquiries involving the VA, workers’ compensation, student programs or insurance are reviewed separately. A referral or inquiry does not establish eligibility, payer approval or reimbursement. Do not assume ColdFront is an in-network provider or VA supplier. We will explain the appropriate authorization and ordering path before you commit.

Questions or changes

Contact support@coldfronthealth.com or call (678) 916-9339 about an order, cancellation, delivery problem or return. Read our privacy notice for information about your data and communications choices.